- Shipping Policy
Here at Bright Green Stones we ship our products worldwide. Once the payment has been made and the purchase has been confirmed we process the order within 72 working hours and ship it to you. All orders will be delivered with express delivery. At checkout there will be an option of choosing the delivery with or without insurance.
The delivery usually takes 5-7 working days to reach you. After the shipment has taken place you will receive an update with tracking details and the estimate delivery time.
In case of any circumstances delivery is not made within estimated time, we kindly ask you to be patient for up to 1-2 weeks for the order to be completed.
If goods are being delivered, import duties and taxes may be incurred once your goods reach their destination. We Bright Green Stone C.Ltd are not responsible for such charges and we do not make any estimate for the charges. If you wish to declare a different value, kindly contact us on our email after the order has been placed. We will not be responsible for wrong shipping address if we do not have the correct information
If you have any special request on deliveries, feel free to contact us.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information aboutyour device, including information about your web browser, IP address, timezone, and some of the cookies that are installed on your device. Additionally,as you browse the Site, we collect information about the individual web pagesor products that you view, what websites or search terms referred you to theSite, and information about how you interact with the Site. We refer to thisautomatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and ofteninclude an anonymous unique identifier. For more information about cookies, andhow to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data includingyour IP address, browser type, Internet service provider, referring/exit pages,and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to recordinformation about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through theSite, we collect certain information from you, including your name, billingaddress, shipping address, payment information (including credit card numbers),email address, and phone number. We refer to this information as “OrderInformation”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any ordersplaced through the Site (including processing your payment information,arranging for shipping, and providing you with invoices and/or orderconfirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you withinformation or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potentialrisk and fraud (in particular, your IP address), and more generally to improveand optimize our Site (for example, by generating analytics about how ourcustomers browse and interact with the Site, and to assess the success of ourmarketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use yourPersonal Information, as described above. For example, we use Shopify to powerour online store--you can read more about how Shopify uses your PersonalInformation here: https://www.shopify.com/legal/privacy. We also use GoogleAnalytics to help us understand how our customers use the Site -- you can readmore about how Google uses your Personal Information here:https://www.google.com/intl/en/policies/privacy/. You can also opt-out ofGoogle Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicablelaws and regulations, to respond to a subpoena, search warrant or other lawfulrequest for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you withtargeted advertisements or marketing communications we believe may be ofinterest to you. For more information about how targeted advertising works, youcan visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the DigitalAdvertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practiceswhen we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personalinformation we hold about you and to ask that your personal information becorrected, updated, or deleted. If you would like to exercise this right,please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processingyour information in order to fulfill contracts we might have with you (forexample if you make an order through the Site), or otherwise to pursue ourlegitimate business interests listed above. Additionally, please note that yourinformation will be transferred outside of Europe, including to Canada and theUnited States.
When you place an order through the Site, we will maintain your OrderInformation for our records unless and until you ask us to delete thisinformation.
For more information about our privacy practices, if you have questions, or ifyou would like to make a complaint, please contact us by e‑mail firstname.lastname@example.org or by mail using the details provided below:
Bright Green Stone
[Re: Privacy Compliance Officer]
Bright Green Stone Co.,Ltd, 316/4 Silom Road, Bangrak, TH-10, Bangkok 10500,Thailand