Refund Policy

Returns

All products are sold “as is” and All sales are final. You assume the responsibility for your purchase, and no refunds will be issued. We accept returns for refund or exchange, only for items damaged in transit.

Refunds and Exchanges 
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product at shop@brightgreenstones.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Non-returnable items: 
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@brightgreenstones.com.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@brightgreenstones.com and send your item to: Bright Green Stone Co.,Ltd, 316/4 Silom Road, Bangrak, Bangkok 10500, Thailand.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: Bright Green Stone Co.,Ltd, 316/4 Silom Road, Bangrak, Bangkok 10500, Thailand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or Stolen Packages 
Bright Green Stone is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Bright Green Stone will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. We ship with full insurance provided by our shipping partners and or their associated insurance company.